Executive - Customer Service
We are looking for a motivated and customer-focused Customer Service Executive to join our team. The ideal candidate should have excellent communication skills, the ability to coordinate with clients and shipping partners, and a strong commitment to providing outstanding customer service. Experience in the freight forwarding or logistics industry is preferred.
About the Role
Key Responsibilities:
1. Act as the primary point of contact for customers, addressing inquiries, providing updates, getting updates from clients and resolving concerns related to shipments, delivery times, customs, and logistics.
2. Collaborate with freight carriers, customs agents, and internal teams to ensure timely and accurate transportation of goods.
3. Oversee the preparation of shipping documents, including bills of lading, invoices, and customs paperwork, ensuring compliance with international shipping regulations.
4. Collecting DO’s
5. Build and maintain strong relationships with clients to ensure their ongoing satisfaction and foster repeat business.
6. Maintain Shipment EDI systems
7. Work closely with the operations and sales teams to ensure customer needs are met and that all shipment-related activities are handled effectively.
1. Act as the primary point of contact for customers, addressing inquiries, providing updates, getting updates from clients and resolving concerns related to shipments, delivery times, customs, and logistics.
2. Collaborate with freight carriers, customs agents, and internal teams to ensure timely and accurate transportation of goods.
3. Oversee the preparation of shipping documents, including bills of lading, invoices, and customs paperwork, ensuring compliance with international shipping regulations.
4. Collecting DO’s
5. Build and maintain strong relationships with clients to ensure their ongoing satisfaction and foster repeat business.
6. Maintain Shipment EDI systems
7. Work closely with the operations and sales teams to ensure customer needs are met and that all shipment-related activities are handled effectively.
Requirements
Qualifications:
1. Bachelor\'s degree in Business, Marketing, Logistics, or a related field.
2. Minimum of 6 months of experience in Customer Service, preferably in the logistics or transportation industry.
3. Strong communication and interpersonal skills to build relationships with customers and maintain client satisfaction.
4. Familiarity with logistics management systems is a plus.
5. Proficiency in English (both spoken and written); fluency in Sinhala and/or Tamil is an advantage.
1. Bachelor\'s degree in Business, Marketing, Logistics, or a related field.
2. Minimum of 6 months of experience in Customer Service, preferably in the logistics or transportation industry.
3. Strong communication and interpersonal skills to build relationships with customers and maintain client satisfaction.
4. Familiarity with logistics management systems is a plus.
5. Proficiency in English (both spoken and written); fluency in Sinhala and/or Tamil is an advantage.
⏰ Applications close: August 31, 2026